Sure Telecom Features List

Standard Call Features

Call Forward
When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.

Call Pickup
Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee phone without leaving her desk.

Call Parking
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfers
Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile and the caller will never know what happened.

Record Conversations
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee press on a button) or unconditional (setup by management).

Voicemail
Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Authorization to Reach Extension
Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb
When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Call Cascading
Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Advanced PBX Features

SIP Presence support
Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone. SIP presence messages are group isolated, making the configuration very flexible

Incoming Call Rules
Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

Online Fax Center
Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in fax management interface.

Local Conferences
Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc.

Dedicated Voicemail Number
A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.

Intercom / Paging
The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying Sure Telecom can setup what extensions are allowed to use Intercom and Paging.

IVR (Interactive Voice Response)
Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR Features
Build complex yet simple to use IVR’s with a wide range of predefined actions. IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.

Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Virtual and Public Numbers
When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Call screening
The new call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.

Integration Capabilities

CallNow
The feature allows Sure Telecom extensions to be contacted from the Internet. End users can publish a link on website or include it in email signature. When someone click on this link the system can make the connection between him and the Sure Telecom customer.  CallNow Center is an important assistant to support, sales or other customer related people.