Dramatically decreasing telecommunication costs VOIP provides cutting edge communication services with exceptionally fine quality of sound and image. With Sure Telecom services, You and Your company can be completely independent from any telephone service provider, without establishing a new line, futhermore always having the lowest cost per minute.
Advantages of open source codes The open source code motor of the Sure Telecom reseller call center is reliable and safe, its operation is inexpensive and clear-cut. Sure Telecom offers more services than systems that are far more expensive. It is easier to install than the hardware call center systems, and You can easily refresh it with the appearance of new protocols or technologies.
Efficient client service system development With the help of a call management system, Your company can inform its clients more quickly and in greater detail about Your services. You will be able to use the telephone systems of Your offices and branch offices like before, with the difference that it will all function without the establishment of physical telephone lines and become completely free of charge – within the network.
Advanced relationships within the company Voice messages, conferences with many different, customizable parameters, video possibilities, ‛do not disturb’ option, call forwarding by telephone accessibility, blocking given numbers, call recording, voice mail and fax center, message forwarding to e-mail addresses or VOIP databank etc.
Independent environments Every employee has access to the configuration panel online, where he or she can adjust the parameters of one’s appliance. Every employee/company has access to the system, and in the management system it is possible to revise and correct the data of Your employees/company. Call monitoring, Safety measures You can guard Your company from unrequested calls. Your company can rightfully record and store telephone conversations on Your server for later use, as well as for the control of relationship maintenance with Your clients. The owner of the system has full access to the procedures, diaries and call lists that can all be saved in Excel and CSV formats.
If You wish to receive an offer from us, if You have any questions in connection with Sure Telecom installation and services, or in case You wish to ask our help with establishment of a call center or an IVR, please contact us.
Basic differences between classic and Sure Telecom communication
Classical network infrastructure PSTN technology and the public telephone network in the possession of telephone companies
Sure Telecom network infrastructure Any public or private IP-network, for example the Internet, Ethernet, LAN, WLAN, 3G, GPRS, EDGE
Classic sound quality Sound quality depends on the physical condition of the equipment and telephone network. Basically, quality is solid, there is no time delay or line quality loss.
Sure Telecom sound quality Sound quality depends from the internet connection and the capacity of the network (bandwidth, cross section). Packet loss is the only possible error after establishing the connection. In case of a problem, the capacity of the network can be improved with the usage of QoS.
Classic services of call centers (conference, IVR) For the establishment of the system, a special hardware is required, advanced services are sold at a higher price.
Sure Telecom virtual call center services Every service is integrated into the system as a module of a software functioning on one server. Low-price communication, control, administration and expansion.
