With VoIP (Voice over Internet Protocol – sound transmission via internet-protocol) voice signals are transmitted in the form of IP packets.

Why so popular?

If You have internet connection in your residence or office, you able to make calls or send/receive fax messages without using the fixed telephone network.

Therefore, through Your already existing line You can make calls in the same way You done before, the only difference would be that a phone on a distant location will be accessible equally to any department of Your call centre - for example Your colleague in the office next door.

On the one hand, the VOIP type device is determined with the number of telephone calls transacted at the same time and on the other hand with internet speed. One channel takes up about from 8 to 64 kbit/s, therefore, through a 1024 kbit/s internet connection – depending on the density, it is possible to receive up to 100 calls at the same time.

If You have faster internet connection (for example from 1 to 8 Mbit/s), in case of using/engaging the channel for speech communication, You can’t notice the speed of data flow.

You can use SURE TELECOM services with no regard to the country and the geographical location. You can initiate a telephone call through the internet, dial numbers within the local, as well as the international public telephone networks, furthermore within mobile or radio telephone networks.

Our communication is most often carried out through the lines of the telecommunication operators, meaning that our calls from one call centre to another travel via an active line, and of course, the account for these calls regularly arrives to us every month. In case we are using a VOIP device, with a fast internet connection (for example 1024 kbit/s), we are able to perform speech communication and data transmission at the same time.

We don’t need a direct cable connection with the other party – it is perfectly enough for each residence to have internet connection.

Through this line and an appropriate configuration, communication between these two residences becomes free of charge, and this would mean that we can access our colleague in a distant town in the same way we are able to reach the colleague in the neighbouring office.

This solution eliminates the need to treat these calls as either local or international because they are all treated as local calls.

Furthermore, if Your company is often in the need to communicate with foreign countries and Your partners are already in the possession, or soon will be in the possession of similar equipment, Your communication will be completely free of charge concerning telephone calls or sending data via fax.